Shipping & Delivery
We guarantee our merchandise to be free of manufacturing defects and will accept any defective item for refund or exchange. Unwashed, unworn, unused or defective merchandise may be returned within 30 days after purchase for an exchange or refund. All items purchased on sale are final, no exceptions.
Merchandise purchased from other retailers, including department stores or specialty stores, must be returned to the store from which it was originally purchased, and is subject to the return policy of the originating retailer. We only process returns and exchanges that were purchased via this website.Note: All products must be returned in their original condition, with tags still attached.
We will only refund shipping charges if we sent the wrong item or the item sent was defective. If you are making an exchange because you would like a different size, style or color, you will be charged for shipping on your exchange. The return/exchange value is determined by the last retail price of the item. We do not accept returns on products that were not purchased via this website.Note: All returns and exchanges must be accompanied by a Return Merchandise Authorization (RMA) number. See below for additional details.
Where do I ship my return/exchange?
All returns and exchanges must be accompanied by a Return Merchandise Authorization (RMA) number. To obtain your RMA number, click the REQUEST RMA link at the bottom of this page. Any items returned to us without a pre-authorized RMA number will be returned, post-paid shipping.
How should I ship my return or exchange?
Pack and seal your box securely, in the original packaging if possible. To be properly processed, your return/exchange must include a completed Return Merchandise Authorization (RMA) paper work. You should ship your return/exchange with a carrier who will provide your package with a tracking number to ensure that your package does not get lost. Packages must be returned prepaid. We do not accept COD.
When will my credit card be refunded?
Once your package has been received, your refund or exchange will be processed within 14 business days. If you are due a refund, a credit will be issued in the original form of payment and will be notified via email when this transaction has taken place. Please be aware that the credit may not show up until one or two billing cycles on your credit card.
What is customer satisfaction?
We take pride in the quality of our products. If you have experienced anything other than this please contact our customer service team by clicking here